Physical Infrastructure Services :
Such as Power, cooling, fire detection and suppression, access control,
water leak detection, rodent repellent, VESDA and surveillance etc.
Rack Space :
Space in the server rack along with redundant power supply.
Optional for co-location users.
Physical Space :
For keeping racks for co-location users.
Staging Facility :
For unpacking of users hardware, installation
of equipments, testing and configurations etc before shifting in
the production environment.
Connectivity to SWAN and Internet :
With 1 Gbps high speed
redundant fiber link to SWAN and 1Gbps high speed redundant
(1 + 1) through NKN for internet.
Facility Management Services :
Through building management system
(BMS) for the entire physical infrastructure.
Network Monitoring Services :
24 x 7 x 365 monitoring of network by skilled manpower.
Change Management :
Tracking the changes in hardware / software
configurations, changes to applications, changes to policies,
applying of upgrades / updates / patches, etc.
Vendor Management Services :
Includes coordination with all the
project stakeholders (State Implementation Committee, Nodal
Agency, User Departments, and Vendors) to ensure timely execution of
the desired activities.
Visitor Management System :
Includes screening, registering,
signing in of visitors to the relevant areas via integration
with access control areas and access control devices.
Installation and Configuration of Application Infrastructure :
Includes installation and configuration support for the
application deployment for co-hosting users.
Data vault :
For keeping storage media of the users.
Unified Messaging :
Provisioning of limited messaging services.
Remote access :
Secured access with the help VPN connectivity.
Security Audit :
Includes security audit of applications on
Help Desk Services :
The help desk service will serve as a
single point of contact for all IT related incidents and service
requests. The service will provide a Single Point of Contact (SPOC)
and also resolution of incidents.